Return Policy

Returns not applicable on sale products.

We want you to be entirely satisfied with your Nila Bags purchase. If you are not, we will gladly accept the return of items that are unused, unworn, and unaltered with the original tags attached and accompanied by the original invoice for online orders, or purchase information from your printed store receipt, within 30 days of order shipment date.

Please allow up to 3 weeks for us to receive and process your return. You will receive an email notification upon the completion of return processing.

Please note, any products that are shipped free, do not come with return labels. All returns must be made by you using your choice of courier. 
To exchange an item, please email us at


Timing for a Return

To receive your refund to your original method of payment, your online return must be returned within 30 days of the order shipment date.


Address for Sending Returns

Nila Bags / Returns Department
4925 Wyaconda Road
Rockville MD  20852


Receiving Your Refund

Please allow up to 3 weeks for us to receive and process your return. Return tracking information will be available up to 3 days after mailing. You will receive an email once your return is processed. Please allow up to an additional 5 business days for the credit to post to your account. We will credit your original form of payment unless otherwise specified.